RECOMMENDED: Click here to fix Windows errors and optimize system performance.
Windows Hello is a more secure way to sign in to your Windows 10 device without having to remember your password. This futuristic login technology uses biometric authentication to provide faster, safer and easier access to a computer through fingerprint or facial recognition, while providing enterprise-level security.
This biometric data can be used to connect to devices, applications or online networks. You can also use a Bluetooth device, for example. For example, you can connect a smartphone to your computer and use the Windows Hello dynamic lock feature to automatically lock your computer.
As great as this service sounds, sometimes Windows Hello fingerprinting doesn’t work due to hardware problems, system corruption, software conflicts, incorrect settings, or faulty, outdated, or incompatible drivers.
If Windows Hello fingerprint sign-in isn’t working on your computer, perhaps after an update or other change to your computer, try the workarounds in this guide to get it working again.
Why Windows Hello doesn’t work in Windows 10
Most errors in Windows 10 can be attributed to various causes. The same goes for Windows Hello. Although the main reason for stopping or incorrectly installing Windows Hello is a Windows update, there are other possible causes as well.
- The Trusted Platform Module (TPM) is not configured: The TPM must be configured and active on your device to use PIN code signing features, such as Windows Hello. Many users were able to get Windows Hello working again after this issue was resolved.
- PIN registration is not activated: As with TPM, PIN registration must be enabled to use Windows Hello. It is possible that this option has been disabled by you or by the application, causing errors in Windows Hello.
- Outdated or missing image and biometric device drivers : Drivers are extremely important for ensuring that everything on your device works as it was intended to. The Windows 10 device needs the correct image and biometric drivers to use Windows Hello.
- Windows 10 has not been updated: Many users have reported that a simple update to the latest version of Windows 10 has solved their problems with Windows Hello. Follow the steps below to update to Windows 10.
- Windows 10 has a specific update installed: Some Windows 10 updates are known to cause problems with Windows Hello. One of those updates is the original 1809 update, which was re-released with a patched version after user feedback surfaced regarding Windows Hello and other issues.
- Corrupted system files : Something in your system may be corrupted and causing problems with Windows Hello.
Fix an issue causing Windows Hello to not work in Windows 10
March 2021 Update:
We now recommend that you use this tool to fix the error. The tool also repairs common computer errors, protects against file loss, malware and hardware failures, and optimizes your PC for optimal performance. With this software, you can fix computer problems quickly and prevent others from getting them:
- Step 1: Download the PC repair and optimization utility (Windows 10, 8, 7, XP, Vista – Microsoft Gold Certified).
- Step Two: Click on the Start scan button to detect problems in the Windows registry that may be causing PC problems.
- Step Three: Click the Fix All button to fix all issues.
Disable quick start
- Type Power Options in the search box and open Power Options.
- Selecting the action of the on/off buttons
- Click Change settings not currently available
- Uncheck the box next to QuickStart.
According to reports from users who had problems with Windows Hello before the update, enabling QuickStart can disable or crash the feature.
So, if you notice a problem with Windows Hello, the first thing you should do is disable the quick start feature. While it is indeed advisable to enable this option, it is best to disable it if you are using Windows Hello to log in.
However, if disabling fast startup is not enough, try one of the solutions below.
Reinstall Windows Hello drivers
- Go to Search, type Device Manager, and open Device Manager.
- Find your Windows Hello driver, right click on it and select Remove Driver Software.
- Restart your computer.
- The next time you start Windows 10, it should automatically detect Windows Hello and install the latest driver for it.
- After reinstalling the driver in Windows 10, try running Windows Hello to see if the issue is resolved.
Some users have reported online that reinstalling the Windows Hello driver fixed the problem. But before you reinstall the driver, make sure it is up to date by going to Device Manager.
If the Windows Hello driver is outdated, update it, restart your computer, and try Windows Hello again. On the other hand, if your Windows Hello driver has been updated, try reinstalling it as we mentioned in the beginning.
Running the Windows 10 diagnostics utility
- Go to Search, type Troubleshooting, and open Troubleshooting.
- Go to the Hardware and Sound section in the Troubleshooting section.
- Now click on Hardware and Peripherals.
- The troubleshooter will start, wait for the process to finish and follow the instructions on the screen.
- If the diagnostics program finds a problem in Windows Hello, it will automatically fix it.
- Restart your computer
If none of the above solutions could solve the Windows Hello issue caused by the latest update, try a generic solution that can work for more than one Windows 10-related issue.
RECOMMENDED: Click here to diagnose Windows errors and optimize system performance.
frequently asked questions
A hardware driver update may be available or the system may need to be rebooted. A Surface update could fix Windows Hello issues. To check for updates, go to Start -> Settings -> Updates & Security -> Windows Updates -> Check for updates. Install all necessary updates.
- Uninstall the IR camera driver and reinstall it. Reinstalling the driver for the IR camera may solve the problem.
- Clear the facial recognition and login PIN settings.
- Remove the Trusted Platform Module (TPM).
- Add a PIN and set up facial recognition.
- Perform a system reset.
- Go to Settings.
- Select accounts.
- Select the connection options.
- Scroll to the Windows Hello section and select Set in the field of view.
- In the Windows Hello settings dialog box, click Start.
- Find a camera that takes a 3D picture of your face.
- When it’s ready, it’s ready.
- Go to the Start menu and select Settings.
- Go to Accounts -> Login Settings .
- Under Device Credential Management, select Windows Hello to add, edit, or delete.
- If your device is not compatible, see Devices that work with Windows Hello.
frequently asked questions
Why doesn’t Windows Hello work anymore?
Hardware driver updates may be available or a reboot is planned. A Surface update could fix Windows Hello issues. To check for updates, select Start > Settings > Updates and security > Windows Update > Check for updates. Install all necessary updates.
How to fix Windows Hello, your face does not work?
How do I get Windows Hello to work?
The windows are adjustable…
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